The award-winning Service Desk team provides vital frontline support to departments for their technical issues, resolving hundreds of issues each day via phone, email, and ticketing system.
The service desk assists users in adopting the new generation of technologies such as Teams, Duo, Multi Factor Authentication, and remote teleworking over VPN.
The Service Desk handles all aspects of mobile device procurement and utilizes mobile device management to streamline mobile provisioning, secure County information and resources, and simplify management of our large, expanding fleet of over 2,000 mobile devices. We offer enhanced user support tools such as password self-service and an up to date knowledge base.
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